Hayes Business Support Services
Administration and Bookkeeping Support for small businesses, tradies, creatives and not-for-profits.
About Us
Empowering Businesses Through Tailored Admin Solutions, both in-person and virtually.
We are based in Lismore, in the beautiful Northern Rivers of New South Wales, supporting businesses in-person and remotely. The owner Sara Hayes has lived in Lismore for 15 years, having moved to the area from rural New South Wales to complete a Bachelor of Business at Southern Cross University (2013). Since then, Sara has expanded her skills and knowledge, completing a Diploma in Accounting (2017) and working directly with a number of small local businesses over the past 5 years.
Working with us
We offer a wide range of project and ad-hoc services support, based on your individual needs.
We are a full-service business support agency here for businesses that don’t have the time or resources to hire, train, and manage administrative staff directly. Our goal is to give you all the benefits of administration expertise from day one—without the hassle or risks associated with recruitment and training.
We’re by your side from the ground up, ensuring you’re supported every step of the way.
Our approach is holistic—we look at all aspects of your business to provide tailored solutions that eliminate pain points. We’ll take on the tasks that you don’t need to focus on, allowing you to invest your time and energy into what you’re passionate about and what will maximize your return on investment.
Step 1: Discovery
In this initial phase, we dive deep into your business operations. Through thorough analysis, we’ll get a comprehensive view of your current systems and processes, becoming your frontline Administration Manager. Our goal is to understand your business from every angle.
- No obligation, 1-3 month timeframe
- Comprehensive evaluation and review
Step 2 : Proposal & Action Plan
Once the discovery phase is complete and we’ve gained an in-depth understanding of your business, you will receive:
- A detailed proposal outlining the services we will provide
- A negotiated hourly or weekly rate to meet your budget and requirements
- Quotes for any additional ad-hoc projects
- Defined checkpoints for evaluation and review
Step 3: Ongoing Business Support
Financial Bookkeeping
- Assist with bank feed transaction coding
- Assist with account reconciliation
- Assist with BAS preparation
- Reporting
- Asset register
- Inventory management
- Assist with entering payments and receipts
- Accounts receivable reminders
- Monthly statements
Business Administration & VIRTUAL RECEPTION
- Email inbox management
- Answering phone enquiries
- Correspondence with clients
- Standard enquiry response procedures and templates
- Scheduling appointments and bookings
- Data entry
- Document and website content updates
- Word processing
- Product and services listing management
- Job sheets, run sheets, confirmations, follow-ups
- Software solutions
Trade Business Administration Support
- Supporting trade and service-based businesses with reliable, remote administration.
- Answering all incoming calls and responding to enquiries professionally in your business name
- Scheduling and job management using ServiceM8 or similar platforms
- Communicating with customers, warranty agents, suppliers, and trades
- Ordering parts and materials, tracking deliveries, and updating job notes
- Processing invoices, accounts payable/receivable, and generating reports
- Available for regular support, busy periods, or temporary cover
Staff management
- Assist with processing payroll, PAYG and superannuation
- Assist with awards and employment agreements interpretation and application
- Timesheets and rosters
- Advertising for new staff
- Writing job advertisements
- Position descriptions and employment agreements
- Onboarding new staff
- Training
- Apprenticeship administration
Negotiable hourly and weekly rates to suit your budget and requirements
Projects and Ad-Hoc Services
Project based admin services without the long-term commitment
Event Ticketing & Payment Solutions
- Multiple ticketing platform options
- Ticket sales management including amendments and refunds
- Processing payments of supplier invoices
- Real-time reporting on sales
- Single and multi-day events
BUSINESS ADMINISTRATION MANUAL
- Your tailored administration manual for every aspect of your business—a structured, easy-to-navigate reference covering tasks, processes, templates, and key information, enabling anyone to step into the Administration Manager role effortlessly.
POLICIES, PROCESSES & PROCEDURES
- Review current systems
- Identify what you need
- Review your Compliance, Work Health and Safety, Safe Work Method Statements etc
BUSINESS HEALTH CHECK & FUTURE PLANNING
- Cash flow and growth
- Putting away enough money for future expenses
- Opportunities to spend less…. And make more!
MARKETING REVIEW
- What are you currently doing?
- Is it working?
- What ideas do you have
- Which channels appeal to you and feel like the right fit for your client base?
SOFTWARE & TECHNICAL SOLUTIONS
- Automate what you can
- Convert manual tasks to automated tasks – the cost of a software solution will always outweigh the labour cost of a manual task
- Point of Sale
- Password management
- Antivirus and privacy protection
PROBLEM-SOLVING & EFFICIENCY STRATEGIES
- What are your pain points?
- What is blocking your flow?
- What are you spending too much time and/or money on?
- What do you hate doing?
- Connect you to suppliers that can help
GENERAL SUPPORT SERVICES
- Justice of the Peace (by appointment only)
- Print, Scan, Copy
- Filling and submitting various forms and paperwork
- Applying for Government support, grants etc
CONTACT US
Get in touch to find out how we can help you scale your business
Sara Hayes provides bookkeeping services under a supervision arrangement. All BAS services and supervision are provided by BAS Advisory Group Pty Ltd (registered BAS agent no. 26328712). Sara Hayes assists in preparing BAS information, which is then reviewed and lodged by BAS Advisory Group Pty Ltd as part of a supervised arrangement.
